Microsoft Certified IT Professional (MCITP) Winders Server 2008
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified Professional Developer (MCPD)
Microsoft Certified Application Specialist (MCAS)
Microsoft Certified Database Administrator (MCDBA)
Microsoft SQL Server 2000 and 2003
Microsoft Office (all versions, ’97 to 2010)
Microsoft Office 365 MS Project
Additional Topics + Subject Areas
CWNA CEH (Ec Council)
Finance Performance Management
Citrix Amazon AW
C and C++ Programming
From Request To Resolution
Running a helpdesk can be chaotic. Lighten your workload with 24/7/365 and after-hours support.
MSPs, Owner, IT Service Director, currently running Helpdesk
What do they want?
Provide best in-class services
Resolution time, human aspect, time to answer
Grow book of business and increase client satisfaction
Free up time for their team members
Has a problem
Backlog of Helpdesk tickets, HR recruitment and turnover, Lack of structure and knowledge base.
Frustrated, stressed, overwhelmed.
Is this how I want to spend my time and my team’s time?
Is this our core mission or would we rather spend our time elsewhere?
Will our business fail if we stay on this path?
Meets a guide
Phalanx deals with the same issues they do.
Phalanx understands how challenging helpdesk can be.
Helpdesk can be time consuming.
20 years experience, experts with an average of 13 certifications each, solve 94% of issues on first call
Who gives them a plan
Onboarding period, 24/7/365 or after-hours, phone, chat and email support.
We guarantee to take over part or all of your Helpdesk. We keep you connected and close to your clients. We provide data and analysis of our performance. We are always Available for support.
And calls them to action
Schedule a call. Watch a demo.
E-book on Outsourcing Benefits, Blogs on how Phalanx can help with a Variety of problems MSPs face.
That end in a success
Profitability, Increased Client Satisfaction, Better defined business process, take on bigger projects, increase breadth of services, benchmark against others, solve HR/team problems.
That Helps Them Avoid Failure
Stuck in the same vicious cycle, quality will decrease as volume increases, won’t have time to devote to core business, lack of work/life balance, global cost will go up, “by themselves” in crisis mode with no partner to help.
Stuck in the weeds, confused/anxious/tired, in perpetual crisis mode.
Confident, zen, in control, increased growth potential, stability/consistency, delivering value, career path for employees.
Schedule A Demo Today
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